CONFIDENTIALITY & GDPR:
I work within the Global Code of Ethics as designated by the European Mentoring & Coaching Council (EMCC) . Copies of the Global Code of Ethics are available on their website – https://emccuk.org/Public/Accreditation/Global_Code_of_Ethics.aspx.
All sessions are confidential, unless agreed specifically in writing with you the client.
It is important to be aware of the use of technology with regards to confidentiality and security.
Whilst I may discuss details of client sessions with my Supervisor, I do not reveal any information that could identify you.
GDPR: I have updated my policies to comply with the GDPR rules that came into force on May 25, 2018. Please see my Privacy Policy for more information.
Shine Coaching uses third party tools/software for the following purposes:
NO RESALE OF SERVICES PERMITTED
Any materials or exercises provided to you the client are for your use only. Do not reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of Shine Coaching services (including session materials).
PAYMENT TERMS & CONDITIONS
The price for the services is set out in the relevant services description on the invoice provided to you.
I require full payment in advance in order to provide the services. In certain circumstances I may agree to payment by instalments, in which case a small supplementary fee may be chargeable. The relevant services description will state if I have agreed to accept payment by instalments. If I agree to accept payment by instalments and you fail to make any of the instalment payments on the due date, then I shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will be due by return.
The fees are non-refundable except for:
a) if you are a consumer, your right to a ‘cooling off’ period, as described in the paragraph below titled ‘cooling off period for consumers’.
b) where I cancel a programme, you are entitled to a full or partial refund for sessions which you have paid for in advance and which you have not received.
In all other circumstances I am not able to refund to you any of the payments you have made, even where you do not complete your sessions with me, as payment is for the coaching package as a whole, not individual sessions. This is a reflection of the amount of preparation I need to put into the coaching package to make it most effective for you and the amount of time I shall dedicate and set aside for preparing for and attending our sessions together. This policy also helps you with your own accountability and commitment to improving your life through my coaching programme.
Cooling off period for consumers
a) If you are a consumer, you have the right to cancel this contract within 14 days of payment without giving any reason.
b) The cancellation period will expire 14 days after the date of payment being made (date of first payment if in instalments).
c) However, if you confirm to me you wish me to start to provide the services during the 14 day cancellation period and then choose to cancel, a refund for the proportion of services not provided by this date will be reimbursed to you.
d) If you cancel this contract in accordance with the cooling off period stated above, I shall reimburse to you all payments received from you promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.
NO TRANSFER OF INTELLECTUAL PROPERTY
The Shine Coaching name and all other copyrighted, trademarked, and original or proprietary materials provided to you from us shall be Shine Coaching IP. Shine Coaching IP is provided for your individual use only and shall be considered a single-user license. You are not authorised to share, copy, distribute, or otherwise disseminate any materials received from me electronically or otherwise without my express prior written consent. No license to sell or distribute Shine Coaching IP or materials is granted or implied.
ASSUMPTION OF RISK AND LIMITATION OF LIABILITY
The Client understands that there may be some risks, known or unknown, associated with accepting the support of a Coach. The Client knowingly and voluntarily accepts any and all risks, foreseeable or unforeseeable, arising from the services provided.
By agreeing to work with Shine Coaching, the Client releases Sally Chapman of Shine Coaching from any damages that may result from the sessions.
The Client agrees that Sally Chapman of Shine Coaching shall not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect (even if they are reasonably foreseeable), incidental, special, or exemplary damages happening from the use or misuse of the coaching.
INDEMNITY AND HOLD HARMLESS
The Client agrees to hold Shine Coaching harmless, waive any claims, cause of action, or complaints against Shine Coaching, and to further indemnify Shine Coaching from all third-party claims, causes of action, or complaints associated with the session(s).
CHOICE OF LAW
The Client agrees regardless of country of residency to abide by the laws of the United Kingdom.
The Client has read and completely understands these Terms and Conditions and intends to be legally bound by them stated herein.
DISPUTE RESOLUTION
In the event of any dispute arising from or relating to the working relationship between the Client and Shine Coaching, the affected Party shall promptly notify the other Party (the “Notice”) and the Parties shall attempt in good faith to resolve the dispute.
The following procedure shall be used to resolve a dispute:
If the Parties are unable to resolve the dispute through mediation, then the Parties will submit to binding arbitration. If a dispute results in mediation, arbitration, or litigation of any kind, the extent of each Party’s damages will be limited to the amount previously agreed. The prevailing party in any such mediation, arbitration, or litigation shall recover any solicitor’s fees arising from the dispute.
Dated: 1 July 2021